Most individuals may want to know more about a law firm, its reputation, and its people when they interact with it. They can achieve these through online research including various reviews about the company.
Some of the things that can be found on the firm’s review include how the firm responds to a client’s needs, advice accuracy, lawyers’ approach, and the quality of service. Prospective clients will consider these reviews as a good source of information that can help increase their perceptions about various law firms and their trust in their services.
Bad reviews from an author about law firms can result in various clients making some defamatory statements. This can have a serious impact on the goal or target of the post, review, comment, or tweet.
No business will take reputation damage lightly just because you are a client. If a client makes a statement that you believe has crossed the line, consider taking legal action against them. It is important for any business including law firms operating in the digital world to monitor closely their online reputation.
Any negative statement or information about your firm may damage its reputation and turn away some customers.